APS Specialist – GB IT

The Specialist will be responsible for:

• Level 1 and 2 production support (and incident management) to End-Users Application, either internal developed and external vendor applications
• Support to End-Users Applications in Staging Environments
• Act in conjunction with Infrastructure and Service-Desk to
• keep the Production environment safe and stable
• Business relationship with internal stakeholders and Support Vendors relationship management
• Collect, assess and design business requirements into IT specifications
• Create, keep accurate and publish IT Key Performance
• Indicators(KPI) such as: Total vs open Tickets, Projects Status, Number of Critical Bugs
• Disaster Recovery TO and RPO
•  Support and formalize governance controls and monitoring in adherence to the IT Governance policies and standards
• Follow, review and improve local procedures
• Support both Internal & External Audits and Committees
• Deployment of solutions in staging and production environments
• Create project dashboards
• Follow-up  local and/or overseas development (coding)

Requirements:

• Higher Education
• Advanced English
• Strong knowledge on whole payments chain (covering SPB platform, PIX,TEDs, Boletos, Swift). Acquaintance with vendor applications such JD, CRK, Matera.
• Knowledge in Cash Management Trade Finance, Supply Chain Finance and Corportate Credit Products
• Hands on person with regards to technical topics (versed in SQL DB, windows/linux servers)
• Experience in user support and incident management
• Familiarity with SQL and Oracle databases, integration platforms, windows server, file exchange platforms
• Previous experience in Production support
• Ability to work in a team, collaborating with other employees
• Strong analytical capacity to understand issues and propose viable solutions

 “BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.”