APS Sr Analyst – GB IT

The Analyst will be responsible for:

• Level 1 and 2 production support (and incident management) to End-Users Application, either internal developed and external vendor applications
• Support to End-Users Applications in Staging 
• Act in conjunction with Infrastructure and Service-Desk to
  keep the Production environment safe and stable
• Business relationship with internal stakeholders and Support Vendors relationship management
• Collect, assess and design business requirements into IT specifications
• Create, keep accurate and publish IT Key Performance
• Indicators(KPI) such as: Total vs open Tickets, Projects Status, Number of Critical Bugs
• Disaster Recovery TO and RPO
• Support and formalize governance controls and monitoring in adherence to the IT Governance policies and standards
• Follow, review and improve local procedures
• Support both Internal & External Audits and Committees
• Deployment of solutions in staging and production environments

Requirements:

• Higher Education
• Advanced English
• Experienced functional analyst with regards to Trade Finance, Supply Chain Finance and Corporate Credit products 
• Experience in user support and incident management
• Strong analytical capacity to understand issues and propose viable solutions
• Ability to work in a team, collaborating with other employees
• Familiarity with SQL and Oracle databases, integration platforms, windows server, file exchange platforms
• Previous experience in Production support
• It is desired to have worked with IT vendor solutions SGR Receivables and Payables (Sinqia), Função (Loans)

 “BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.”