Digital Working Engineer

March 20, 2024

Digital Working Engineer

ReferênciaTEC000356

  • Convencional
  • BR-São Paulo
  • INFORMATION TECHNOLOGY
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Responsabilities:

  • Provide 3rd level support for users and Service Desk teams
  • Resolve tickets from the IT Service Management system (ServiceNow)
  • Perform thorough morning and evening checks on some routines
  • Incident and Problem management:  take ownership and work with team to resolve production related issues for level 3 within is remit
  • Remediate all the vulnerabilities identified on workstations
  • Deploy software via Microsoft Configuration Management (SCCM) with expertise to split the installation in waves, execute step-and-action procedures and use features to cleanup the previous version of software
  • Create and execute scripts to remediate vulnerabilities, deployments and clean up tasks

Qualifications:

  • Experience performing 3rd level support for end users and expertise with Microsoft Windows 10 including the operating system administrative settings, group policies and registry
  • Knowledge of Microsoft Endpoint Control Management (MECM) or old SCCM for packaging distribution and client management
  • Good knowledge of the Windows workstations build process, package deployment, patching etc., Active Directory, scripting (Powershell, shell, VBS)
  • Good knowledge overall of networking infrastructure, firewalls, proxies, switches etc.
  • Knowledge of standard methodologies of Service Delivery (ITIL)
  • Excellent written and verbal communication skills 

“BNP Paribas is committed to providing a work environment that promotes diversity, inclusion and equal employment opportunities without distinction of race, color, gender, age, creed, sex, religion, nationality, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other status legally.”

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