Exchange Support Analyst

April 20, 2024

Exchange Support Analyst


  • Convencional
  • BR-SP-São Paulo
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Why join BNP Paribas?

BNP Paribas is an international bank with leading positions in the European market. It is present in more than 60 countries and employs more than 190,000 people. The Group occupies key positions in its three main areas of operation: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients.

Our presence in Brazil

BNP Paribas has been officially operating in Brazil since 1996. Since 2010, when the Securities Services area began operating, the Brazilian unit has the largest number of business lines in Latin America, making it one of the Group’s largest operations in emerging markets. Today, in Brazil, the Group is present with the areas of Corporate and Institutional Banking, Asset Management, Insurance (Cardif) and Fleet Management (Arval).

Currently, the BNP Paribas Group has around 1400 employees in the country. In Brazil, it is among the largest international investment banks in total assets (R$ 112.5 billion, Jun/23, Prudential Conglomerate, Central Bank), offering a diversity of products and multiple solutions to its clients. 

Exchange Support Analyst

Main responsibilities:

  • Optimize the infrastructure and drive the tower strategy in line with Head Office strategy
  • Guarantee functioning of the systems by having resilient infrastructure, adequate staffing, and escalation of problems, proper documentation, good procedures/controls and monitoring.
  • Define and implement comprehensive Collaborative infrastructure / service monitoring strategy
  • Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.
  • Track and proactively manage assets.
  • Develop procedures and IT controls for the tower
  • Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).        
  • Perform change management tasks (patch management, Disaster Recovery tests, Go Live) related to Messaging infrastructures                                
  • Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion    
  • Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards

Position Requirements

  • Fluent English
  • Understanding of core IT infra setup: Wintel systems: Windows Server 2012/2016; Network: WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall; Storage: NAS/SAN/DAS; MS DNS, Windows 7/10
  • Good knowledge and experience with: Exchange 2016 and Microsoft Outlook; Active directory (core knowledge of AD, GPO, scripting, etc..); MobileIron MDM; IronPort; PowerShell scripting
  • Strong knowledge of ITIL (service delivery)
  • Experience of large organizations (matrix  with local & functional reporting lines)
  • Experience in complex IT infrastructure environments

 “BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.”

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