Principais responsabilidades

•            Analisar e responder manifestações encaminhadas à Ouvidoria, inclusive demandas de órgãos externos (ex.: Consumidor.gov.br).

•            Realizar análise crítica de contratos, apólices, condições gerais e históricos de atendimento.

•            Elaborar respostas técnicas, claras e bem fundamentadas, observando requisitos regulatórios e institucionais.

•            Atuar de forma articulada com áreas internas e parceiros para apuração e solução dos casos.

•            Monitorar prazos regulatórios e apoiar o acompanhamento de indicadores da Ouvidoria.

•            Contribuir para a identificação de causas recorrentes e proposição de melhorias de processos.

Pré-Requisitos

•            Superior Completo;

•            Experiência prévia em Ouvidoria, Atendimento, Compliance ou áreas correlatas no ramo de seguros;

•            Conhecimento sólido do CDC, regulamentação da SUSEP e normas aplicáveis à Ouvidoria.

RESUMO DAS RESPONSABILIDADES

  • Atuar como responsável pelos indicadores e métricas da área de faturamento, garantindo análise contínua de performance, identificação de desvios e propondo melhorias.
  • Gerir e analisar grandes bases de dados, transformando informações em insights úteis para decisões estratégicas e operacionais.
  • Ser o ponto focal da área para definição, acompanhamento e reporte de OKRs, garantindo alinhamento, ritmo e evolução das entregas.
  • Elaborar relatórios gerenciais, análises de resultados e apresentações executivas, consolidando informações de diferentes fontes e trazendo recomendações.
  • Apoiar iniciativas de melhoria contínua relacionadas à eficiência operacional, governança e qualidade da informação.
  • Apoiar a emissão e validação do faturamento dos prêmios de seguros e cosseguros, conforme documentos e regras vigentes.

REQUISITOS

  • Formação superior completa;
  • Experiência com análise de dados, indicadores de performance ;
  • Capacidade de síntese para relatórios e apresentações executivas;
  • Pacote Office avançado (especialmente Excel e PowerPoint);
  • Desejável conhecimento em Seguros;
  • Desejável experiência em faturamento de apólices.

Resumo das Responsabilidades:

  • Implementar e monitorar o sistema de gestão de riscos de TI da organização, com atenção para a gestão dos principais riscos de TI;
  • Apoiar na implementação do framework de Governança de TI do Grupo
  • Elaborar relatórios sobre o gerenciamento de riscos de TI seguindo os guidelines Regionais e Corporativos;
  • Liderar os processos de auditorias internas e externas, além de ser o ponto de contato da área de controles internos e do ITRO/CISO Regional;
  • Consolidar os riscos cibernéticos e de TI da sua entidade para disponibilizá-los aos grupos Regionais e Corporativos;
  • Identificar, ajudar na criação e acompanhar os planos de ação para responder os riscos de TI;
  • Garantir a comunicação e conscientização sobre boas práticas de gestão de riscos de TI com a casa matriz;
  • Liderar as campanhas de planos de controle de ICT. Validar evidencias e resultados para os controles do alcance de IT Risk e IT GOV; ;
  • Ser o ponto focal sobre a estrutura de riscos em geral, sempre atento às iniciativas e disseminação de conhecimento, tais como, fraude, gestão de incidentes, conduta, conformidade, regulatório, tecnologia, Segurança da Informação e controles permanentes.

Requisitos:

  • Superior completo em Tecnologia da Informação, Ciências da Computação, Análise de Sistemas, Processamento de Dados, Engenharia da Computação ou áreas afins;
  • Certificação em ITIL, COBIT
  • Conhecimento em NIST, ISO 27001, ISO 31000
  • Experiência em Tecnologia da Informação, especificamente em avaliação de riscos, controles de aplicativos, arquitetura e governança de TI;
  • Idiomas: Inglês e espanhol fluentes.

Main Responsibilities:

  • Manage the global remediation program at the regional level and strengthen related regional processes and initiatives;
  • Coordinate initiatives between countries, regions, and HOs, ensuring alignment of program objectives and avoiding overlaps;
  • Support the definition of planning for the execution of initiatives at the regional and local levels and consolidate individual plans to create a global program plan in Latin America
  • Plan monitoring cadences and implement control rituals and processes;
  • Consolidate local data and monitor program execution and risk monitoring, promoting continuous communication on progress, risks, and changes;
  • Manage project risks and impediments, supporting the definition of short, medium, and long-term mitigation plans;
  • Monitor and report on KPIs defined for the program to determine if the program is delivering the expected results;
  • Build executive reports and dashboards for regional and global management;
  • Prepare presentations for the board and decision-making committees.

Requirements:

  • Bachelor’s degree in Administration, Engineering, IT, or related fields;
  • Solid experience with the implementation of corporate projects and work in strategic or tactical PMO roles, preferably in a regional/LATAM scope;
  • Project Management certification(s) (PMP, CAPM, PSM, CSM, or CB-PMO certifications) are a plus;
  • Proficiency in Microsoft Office (especially Excel and PowerPoint) and experience with project management tools (e.g., Jira);
  • Advanced English;
  • Spanish may be a plus;
  • This person can be based in São Paulo, Santiago, or Bogotá.

Main Responsibilities:

  • Execute operational activities related to procurement processes (acquisition of products/services) carried out at the regional level, from receiving the requisition to its formalization/delivery, in order to satisfactorily meet the policies, procedures and standards of the BNPP Group, as well as internal clients, within the requirements of quality, deadline and price;
  • Coordinate the purchasing processes carried out at the regional level with the purchasing areas and other stakeholders in the countries;
  • Work on requests received from requesting areas, indicating the best model for conducting processes and operationalizing acquisition activities in accordance with the purchasing and compliance policy in force in each country in the region;
  • Evaluate the purchasing demands/requests from the countries according to the current policy, indicating the best model for conducting the processes;
  • Support the countries in local purchasing processes, contributing expertise/know-how and knowledge of the group’s standards, when necessary;
  • Align the purchasing processes carried out in the region and countries with the HO/Group;
  • Research and develop new suppliers (vendors) to bring the best supply option to Latam, always respecting the premises of quality versus price;
  • Prepare and evaluate various documents aimed at meeting Purchasing Governance and ensuring the correct formalization of negotiations and agreements made regionally;
  • Support countries in understanding and applying regional and global purchasing rules and regulations;
  • Mediate contract negotiations between the parties involved in the region and in each country (local legal department, requester, purchasing department, and supplier), ensuring commercial negotiations;
  • Coordinate with different stakeholders and ensure the execution of supplier risk analysis (including due diligence, such as the Know Your Supplier – KYS process), according to the rules and policies of the Head Office, ensuring the absence of risks (e.g., reputational) and addressing them appropriately;
  • Prepare reports and execute various controls related to the purchasing area, providing visibility into numbers and information necessary for regional management;
  • Support the area’s management in the preparation and control of KPIs related to the area’s performance activities in the region;
  • Observe and disseminate the content of the Group’s policies and procedures, including anti-corruption issues, as well as contribute to their correct implementation and identification of weaknesses, considering the local laws of each country.

Requirements:

  • Bachelor’s degree;
  • Postgraduate degree/MBA preferred;
  • Solid experience in purchasing;
  • Advanced level of Microsoft Office;
  • Advanced English;
  • Spanish may be considered a plus;
  • This person can be based in São Paulo, Santiago, or Bogotá.

ALMT Business Manager Americas
 
 ALM Treasury is a transversal activity present throughout the BNP Paribas Group fulfilling 3 operational mission: monitoring the Bank’s liquidity position – both in business as usual conditions and in crisis situations, managing the interest rate risks in the banking book and managing operational and structural foreign exchange risks. 
 It also has a prudential mandate which consists in protecting the BNP Paribas’ signature and analyzing the liquidity risks associated to BNP Paribas’ profile and, if necessary, to alert the Top management.
 The main mission of the Business Management team member is to help and provide ALMT regional management with all the necessary information and reports allowing an optimal business orientation, as well as “on the field” support of the treasurers. In addition, the BM mission is to set up processes that are aligned with the target-operating model of ALMT and adapted to the region. 
 A tight coordination between central teams and regional / local teams is necessary to ensure coherent IT and business set up across the world as well as exchange of best practices. 
 It is expected that the person in this role will acquire knowledge/understanding of ALM-Treasury business and develop the overall skills set required to successfully contribute to the business. 
 
Main responsibilities:

  • New activities, new products, and new organizational set-ups 
  • Continuous framework enhancements and adaptation 
  • Leading or contributing to projects related to liquidity and interest rate risk measurement, or fund transfer price invoicing 
  • Improving operational efficiency: process enhancements, automation and innovation 
  • Strengthening the control framework in a stringent regulatory environment 
  • Liaising with ALMT central teams in Paris teams to leverage on similarities in processes, set-up, expertise, and ensure objectives are aligned and coordinated 
  • Be a key point of contact within ALM Treasury for partner functions (IT, Operations, Finance, Audit) 

Position Requirements:

  • The Business Manager will report to the ALMT regional head of business management in Americas and locally to the Deputy COO for ALMT Americas. He/she will work within the team of managers supporting the regional ALMT in Americas. 
  • Work conditions: This position provides for standard working conditions in an office and a normal work schedule from Monday to Friday. This position requires little travel. 
  • The strengths and skills that will help you succeed 
  • Relevant experience in the Banking industry on market activities in particular 
  • Strong experience in project management 
  • Bachelor’s Degree in Business Administration, Finance or Financial Engineering 
  • Outstanding relationship and interpersonal skills 
  • Excellent verbal and written communication 
  • Analytical and problem solving, with a strong sense for processes, analysis, and documentation 
  • Rigorous, pro-active, self-disciplined, self-motivated 
  • Able to manage priorities and meet high quality standards in a fast-paced environment 
  • Proficiency with Microsoft Excel, Power Point, MS Project 
  • Fluency in Portuguese and English

Why join BNP Paribas? 

BNP Paribas is an international bank with leading positions in the European market. It is present in more than 60 countries and employs nearly 178,000 people. The Group occupies key positions in its three main areas of operation: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients.

Our presence in Brazil

BNP Paribas has been officially operating in Brazil since 1996. Since 2010, when the Securities Services area began operating, the Brazilian unit has the largest number of business lines in Latin America, making it one of the Group’s largest operations in emerging markets. Today, in Brazil, the Group is present with the areas of Corporate and Institutional Banking, Asset Management, Insurance (Cardif) and Fleet Management (Arval).

Currently, the BNP Paribas Group has around 1400 employees in the country. In Brazil, it is among the largest international investment banks in total assets (R$ 112.5 billion, Jun/23, Prudential Conglomerate, Central Bank), offering a diversity of products and multiple solutions to its clients. 

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.